We allows customers to request refunds for products under reasonable conditions.
We may issue refunds under the following conditions:
- Products not received: The products were not delivered to the customer within the scheduled delivery time. In this case, the customer can apply for a refund.
- Repeat payment: If the customer made a repeated payment for one order, we will respect the customer’s willingness to give a refund. We will refund one of the payments, or multiple payments (provided that the order has not been delivered).
- Payment Verification: Sometimes we may need your assistance to verify payment information. If you refuse or do not respond to our request within 7 days, your order will be cancelled and refunded immediately. For account orders, if you do not complete verification within 2 days, your order will be cancelled and refunded immediately.
- Insufficient Payment: If your payment amount is less than the order amount, you will have the opportunity to make up the balance. If you refuse or do not respond within 7 days, your order will be cancelled and refunded immediately.
In the following cases, we regret to inform you that we cannot issue a refund:
- Completed Delivery: The products have been delivered to the customer as agreed and consistent with the description.
- Unpaid Order: The customer is not allowed to apply for a refund for an unpaid order.
- For any reason other than the reasons listed above in “We may issue a refund under the following conditions.”
